Policies

Overview

Last Updated on: March 4, 2026

This privacy policy describes the types of information that The Webstaurant Store, LLC, Clark Core Services, LLC, and its associated companies (collectively “Clark Associates,” “Company,” “we,” or “us”) collect about you and our practices for collecting, maintaining, protecting, using, and disclosing that information.

This policy applies to information that we collect:

• Through our websites or our affiliated or related entities’ websites and brand websites (collectively “Website”), including but not limited to the following: www.clarkassociatesinc.biz; www.webstaurantstore.com; www.noblechemical.com; www.clarknationalaccounts.com; and www.therestaurantstore.com.
• In email, text, chat, and other electronic messages between you and the Website.
• In person, over the phone, in writing, or through the mail.
• Through mobile and desktop applications you download from the Website.
• When you interact with our advertising and applications on/through third-party websites and services (if those applications or advertising include links to this policy).
• From our related companies, including but not limited to Noble Chemical, LLC; Clark Core Services, LLC; The Restaurant Store, LLC; Clark Pro, LLC; and Clark National Accounts, LLC.
• From any job applicants who are residents of California.
• From individuals with whom we have a business-to-business (“B2B”) relationship.

Please read this policy carefully to understand our policies regarding our collection, treatment, and use of your information. If you do not agree with our policies and practices, your choice is to not use our Website. By accessing or using the Website, you accept and agree to be bound and abide by this Privacy Policy and Terms of Use. You should periodically review this privacy policy because it may change from time to time. By continuing to use the Website, you agree to be bound by such changes.

Personal information we may collect about you

The types of personal information relating to you that we may collect depends on your interaction and relationship with us. We may collect the below categories and types of personal information from users and consumers.

• Identifiers: We may collect name, postal address, telephone number, email address, business contact information, signature, online identifiers (Facebook ID, Google ID, LinkedIn ID, Twitter ID, etc.), and complete account access credentials (usernames, account numbers, or card numbers combined with required access/security code or password). 
• Financial Information: We use a third party payment processors to collect credit or debit card number, expiration date, CVV number, and any information necessary for processing your payment or online money transfer. If you pay with a credit card or other form of electronic or online payment, the payment information that you provide is transmitted directly to the payment processor who will process and store your personal information. We do not receive this information from the payment processor.
• Audio/Visual Data: We may collect audio, electronic, photographic, visual or similar data including photographs, audio messages, and text messages. In some cases, we may give you the ability to provide a photograph or other likeness or image to us.
• Commercial Information: We may collect records of products or services purchased, obtained, or considered and purchasing histories.
• Internet or Electronic Usage Data: We may collect data related to network and website interaction history, IP address, website cookie information, interaction with advertisements and browsing time, and browsing/search history.
• Geolocation Data: We may collect geolocation data including the general region or area from which you access our Sites and your precise geolocation when you request a delivery.
• Sensitive Information: We may collect complete account credentials.
• Inferences: We may use information from the categories of personal information described above in order to create inferences about you and we may also receive inferences about you from third-parties.

How we collect personal information

We collect this information:

How we use your information

Call and Video Recording and Monitoring

As part of our commitment to exceptional customer service, we may record and/or monitor your telephone calls, online calls, video calls, virtual meetings and all other types of calls (collectively, “Calls”) with us for quality assurance, training, compliance, legal, and customer service improvement purposes. In addition, if you are a member of our workforce, all Calls that are made and/or received in the course of your work may be recorded and/or monitored for quality assurance, training, compliance, and legal purposes. Our recording and monitoring of workforce calls aims to enhance our services levels and ensure compliance with company policies. To that end, there is no expectation of privacy in any Calls that are made and/or received in the course of your work for us.

Disclosure of your information

We may disclose aggregated information about our users and information that does not identify any individual without restriction. We also may disclose personal information:

• To our subsidiaries, affiliates, and related companies.
• To our contractors, service providers, and other third parties we use to support our business, including payment processors and marketing/advertising companies.
• With potential investors, purchasers, merger partners, and their advisors in the event we: (i) sell or transfer, or are considering selling or transferring, all or a portion of our business or assets; or (ii) are considering or engaging in any reorganization, conversion, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of our ownership interest, business or operations; or (iii) are soliciting or accepting investments.
• To our third-party business partners to develop co-branded products and services to and market them to you.
• To third parties, our third-party advertising and marketing partners and their vendors and partners, to market products or services to you (or to help us market our product and services to you).
• With third parties, such as your college, university, or other educational institute when necessary to confirm your enrollment status, area of study or major, and scholarship or financial aid requirements (and with your consent, when required).
• Publicly for marketing and advertising materials, if you are the winner or recipient of a scholarship or other award offered by Clark Associates. The information we may disclose includes name, photograph, and other biographical (including racial and/or ethnic origin), educational, and/or employment information.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law, legal obligation, or legal process, including to respond to any government or regulatory request. This includes cooperating with law enforcement when we think it is appropriate, obtaining legal remedies or limiting our damages, enforcing or protecting our legal rights or the rights of others, and responding to claims asserted against us.
• To enforce or apply our Privacy Policy, Terms of Use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Clark Associates, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

How long we keep personal information

We will retain and use your information for as long as we need it to provide you products or services, or as long as necessary to comply with our legal obligations, contractual obligations, and other compliance obligations, resolve disputes, and enforce our agreements. We use the following criteria to determine retention periods:

Our Use of Cookies, Pixels, Analytics, and Other Tracking Technologies

Cookies and Tracking Technology. When you access the Website, we (and third-party companies we work with) may collect and store certain information by using technologies such as server logs, cookies, web beacons, clear gifs, tags, e-tags, flash cookies, log files, pixels, code, JavaScript packages, mobile advertising IDs (such as Facebook cookies or Google's Advertising ID), cross-device linking, and similar technologies. The information collected includes information about your activities on our Website, IP address, browser or operating system type and version, device IDs, demographic or inferred-interest information, as well as information or communications you have submitted to us through the Website. We use this information to understand general usage and volume statistics, how users navigate to and around our Website, what content is viewed or accessed, and which products and services have been obtained. We also use these technologies to keep track of your preferences and profile information.

These technologies also allow third-parties to provide analytics and advertising services and serve advertisements on our behalf across the Internet and in mobile applications. For example, our advertising partners may use the fact that you visited our Website to target advertising to you on other websites and mobile apps on your current device or on other devices you use. They may match your browsers or devices if you log into the same online service on multiple devices. These third parties partners may use this information for our and their own advertising, analytics, attribution, and reporting purposes. To learn more about interest-based advertising, tracking technologies, and how to opt out, please visit http://www.aboutads.info/choices.

Browsing or Chat Session Information. We use technologies that maintain records of your browsing session, chats, and other activities on our Site. These technologies may include session replay that maintains a record of your interactions with our Site; chat providers that maintain a transcript of your chats; cookies, pixels, and other tracking technologies that share some of your interactions with our Site; and other technologies that collect and share your interactions with our Site. We use this information for quality control, customer service, fraud prevention and security, and marketing purposes.

Global Privacy Control and Opt-Out Preference Signals. Some browsers or browser extensions also allow you to tell websites not to share your information for cross-contextual behavioral advertising through the “Global Privacy Control” or other opt-out preference signals. If you have enabled Global Privacy Control or an opt-out preference signal on your browser or extension, we will honor such requests that can be recognized by our Website by disabling targeting and cross-context behavioral advertising cookies. We will not disable other cookies that may be running on the Website such as performance or functional cookies. Please note that we may not be readily able to associate an opt-out preference signal with other personal information such as your email address. You will also only be opted out of online sales or sharing of personal information, and will need to turn it on for each browser you use.

Do Not Track Signals. Some browsers have a “do not track” feature. It lets you tell websites you visit that you do not want them to track your online activity. These features are not yet uniform across browsers. Our Website is thus not currently set up to respond to these signals. For more information on Do Not Track signals, please visit https://allaboutdnt.com/.

Google Analytics. We use analytics services provided by Google Analytics. If you would like more information on how Google uses data when you visit or use our Website, please visit www.google.com/policies/privacy/partners. If you would like to opt-out, Google provides a an opt-out tool which is available at https://tools.google.com/dlpage/gaoptout.

Google ReCaptcha. We use Google reCAPTCHA on our Website to ensure the security of our platform and protect against spam and abuse. This service is provided by Google LLC and operates under Google's Privacy Policy and Terms of Service. reCAPTCHA works by collecting hardware and software information, such as device and application data, and sending this data to Google for analysis. This includes the capture of user activity on our website (e.g., mouse movements, clicks, and keystrokes). The data collected is used solely for security purposes and to prevent fraudulent activities. By using our Website, you agree to the use of Google reCAPTCHA and acknowledge that its operation is governed by Google's privacy and terms policies. For further details on how Google handles your data, please review Google’s privacy policy.

Our Use of AI and Chatbots

Customer Service and Support. We use chatbots to help provide customer service and support, including through the use of a virtual assistant. A chatbot is a software application that mimics human conversations in text or voice interactions on our website or through our customer service hotline. It enables the communication between a human and a machine, which can take the form of messages or voice commands. The chatbot is designed to work without the assistance of a human operator. It responds to questions posed to it in natural language as if it were a real person using a combination of pre-programmed scripts and machine learning algorithms. When asked a question, the chatbot will answer using the knowledge database that is currently available to it. If the conversation introduces a concept it isn’t programmed to understand; it may pass it to a human operator. If you use our chatbot service, we will collect any personal information you provide to us. Because our chatbots are operated by AI, we make no representations regarding the accuracy of its responses and you should not rely on the accuracy of the responses. We will also create and store a transcript of your chat interaction with us which will then be shared with and stored by our third-party service provider. We use these transcripts and the information you provide for quality control, customer service, marketing, fraud prevention, and security, and to assert or defend legal rights or respond to legal process.

Workforce AI. We also have an internal AI chat that may be used by our workforce. This chat is separate from our customer service chatbot. This chat is also a software application that mimics human conversations in text or voice and also interacts with our workforce. It enables the communication between a workforce member and a machine, which can take the form of messages or voice commands. The chatbot is designed to work without the assistance of a human operator. It responds to questions posed to it in natural language as if it were a real person using a combination of pre-programmed scripts and machine learning algorithms. When asked a question, the chatbot will answer using the knowledge database that is currently available to it. Our employees may use this chat feature, including by entering your personal information in it to assist them in responding to questions or concerns they receive. Because our chatbots are operated by AI, we make no representations regarding the accuracy of its responses. We will also create and store a transcript of your chat interaction with us which will then be shared with and stored by our third-party service provider. We use these transcripts and the information you provide for quality assurance, training, human resources, customer service, fraud prevention, and security, and to assert or defend legal rights or respond to legal process.

Third party links, advertisements and applications

Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies (alone or in conjunction with web beacons or other tracking technologies) to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. they may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you could contact the responsible provider directly.

Webstaurant Rewards Visa®

First National Bank of Omaha (FNBO®), pursuant to a license from Visa U.S.A., Inc., offers customers the opportunity to finance their purchases with a Webstaurant Rewards credit card. If you apply for or are approved for a Webstaurant Rewards credit card, FNBO will collect and process the personal you provide to them in accordance with its privacy policy. We will process any personal information we receive from FNBO in accordance with this Privacy Policy. 

Links to Other Websites

Our Website may include links to other websites or applications whose privacy practices may differ from ours. If you submit personal information to any of those websites or applications, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit or application that you use.

Marketing communications

You can opt out of marketing or advertising emails by using the “unsubscribe” link in the email at any time. Once we process your request, we will cease using the information for such purposes at no charge to you. If you opt out of getting marketing messages, you will continue to receive messages from us about your relationship with us where permitted by law, including communications about any warranties or orders. If you do not want to receive marketing phone calls or text messages from us, please inform us that you no longer want to receive calls from us when you receive a call from us, or reply STOP to a text message from us. This opt-out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience, or other transactions.

U.S. Privacy Rights

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, this section applies to you. 

Your rights regarding your personal information 

Subject to certain exceptions and limitations, consumers in these states have the following rights:

•    The right to request that we provide you with a copy of your personal information.
•    The right to request that we delete your personal information. 
•    The right to opt-out of the sale of your personal information.
•    The right to direct us to limit the use or disclosure of your sensitive personal information.
•    The right to correct inaccurate personal information that we hold about you, taking into account the nature of the personal information and our purpose for processing the personal information.
•    You have the right to opt out of the processing of the personal information for purposes of (i) targeted/cross-behavioral advertising, (ii) the sale of personal information, or (iii) automated decision-making or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
•    If you are a California consumer, you have the right to request that we tell you (i) what personal information we have collected about you, (ii) the sources of that information, (iii) the business or commercial purposes for collecting, selling or sharing the personal information; and (iv) the categories of third-parties to whom we have disclosed personal information. 
•    If you are a Delaware consumer, you have the right to request that we provide you a list of third parties to whom we have disclosed your personal information.
•    If you are a Florida consumer, you have the right to opt-out of the processing of sensitive personal information and the collection of personal information collected by a voice recognition or facial recognition feature.
•    If you are a Maryland consumer, you have the right to request that we provide you a list of the categories of third parties to whom we have disclosed your personal information or any personal information if we do not maintain this information in a format specific to each consumer.
•    If you are a Minnesota consumer, you have the right to: (1) request that we provide you with a list of the third parties to whom we have disclosed your personal information or any personal information; and (2) question the result of profiling, be informed of the reason that the profiling resulted in the decision, and, if feasible, be informed of what actions you might have taken to secure a different decision and the actions that you might take to secure a different decision in the future, if your personal data was profiles in furtherance of a decision that produces a legal or similarly significant.
•    If you are an Oregon consumer, you have the right to obtain, at our option, a list of specific third parties, other than natural persons, to which we have disclosed your personal information or any personal information.
•    The right to not be discriminated against for exercising your rights above.

Please be advised that, if you have an account connected with the Website, we cannot delete your personal information except by also deleting your user account. In addition, in the 12 months preceding the last updated date above, we have not used or disclosed sensitive personal information for purposes to which the right to limit use and disclosure applies.

Exercising your rights

To exercise your rights described in this privacy policy, you may submit a request to us by:

• Contacting us online at: https://www.clarkassociatesinc.biz/privacy
• Emailing us at: [email protected]
• Calling us at 1-800-521-1035

Only you or someone legally authorized to act on your behalf may make a request related to your personal information. If you are a parent or legal guardian, you may also make a request on behalf of your child. In order to designate an authorized agent to act on your behalf, you must also send a signed, written authorization to us.

For all requests other than requests to opt-out of sale or behavioral/targeted advertising, you must provide us with your name, email address, phone number, the date of your last order, your last order number. We will verify your identity by matching the information we have collected against the information you have provided. Failure to provide that information may prevent us from processing your request. For requests to opt-out of the sale of personal information or behavioral/targeted advertising, we do not need to verify your identity and you only need to provide your name and email address. If you have requested that we correct your personal information, we may also request that you provide information about the personal information that you believe is inaccurate, including supporting documentation.

Appealing our decision

If we refuse to take action on your request, you may appeal our decision within a reasonable period of time, not to exceed 60 calendar days from the date of your receipt of our response. You may exercise your appeal rights by emailing us at [email protected]. Please include your full name, contact information, the basis for your appeal, and any additional information or documents that you would like us to consider.

California Notice of Financial Incentive / Colorado Bona Fide Loyalty Program

We offer various financial incentives including a membership program and a rewards program. The terms of the financial incentive and rewards program will be presented to you at the time you sign up. We will ask you to provide personal information, including contact information, in connection with these and other programs. Third parties who will receive personal information collected in connection with our rewards program are described in “Disclosure of your information” section above. It is not our business practice to assign a specific monetary value to personal information. However, the financial incentives we offer to consumers are reasonably related to the value of the consumer’s data to our business. We calculate this in good faith based on our reasonable but sole determination using factors that include expenses we incur to collect, store and keep personal information. We also considered the expenses related to providing the financial incentive.

Participation in any financial incentive program is optional and you may withdraw from participating in financial incentives at any time. You can withdraw or opt-out through your account portal or by emailing us at [email protected]. Opting out may impact your ability to receive additional rewards or promotions. When you cancel, your rewards membership will be deactivated, all offers associated with your membership account will expire immediately, and your account will be deactivated.

Sale, Disclosure, or Sharing of Personal Information and Sensitive Personal Information

We do not sell personal information in exchange for money unless you have opt-ed in to those sales. As described in this policy, we also use cookies, pixels and other technologies on our Website whose collection of information may be a “sale of personal information” or “sharing of personal information for targeted or cross-context behavioral advertising”, as such terms are broadly defined under state privacy laws. In the 12 months preceding the last updated date below, we have “sold” to or “shared” the following categories of personal information: identifiers, contact information, commercial information, geolocation data, internet or electronic usage data, and inferences. We do not knowingly sell or share the personal information of minors under the age of 16.

In the 12 months preceding the last updated date, we have not used or disclosed sensitive personal information for purposes to which the right to limit use and disclosure applies under the CCPA or other similar state privacy laws.

In the 12 months preceding the last updated date above, we have disclosed identifiers, financial information, audio/visual data, commercial information, internet or electronic usage data, geolocation data, and inferences to service providers, analytics/advertising partners, affiliates, and government entities for a business purpose. For employment and scholarship applicants, we have also disclosed characteristics of protected classifications under state or federal law, education information, professional or employment information, and sensitive information to service providers, affiliates, colleges/universities and government entities for a business purpose.

Other California privacy rights

California's “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] or write us at: Clark Core Services, LLC, Attn: Legal Department, 2205 Old Philadelphia Pike, Lancaster, PA 17602.

If you are a California resident under 18 years old and a registered user, you can request that we remove content or information that you have posted to our Website. Please note that fulfilment of the request may not ensure complete or comprehensive removal (for example, copies may remain viewable in cached and archived pages or might have been copied and stored by other Website users). To request removal of content or information, send an email to [email protected].

Data security

We use reasonable security measures as required by law to protect personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security and encourage you to use the Website and share information with caution. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone, and you acknowledge and agree not to provide any other person with access to the Website or portions of it using your username, password, or other security information. If you share this information with a third party (or authorize a third party to have access to or be linked to your account through any of the Website’s features), that individual will have access to your account and personal information, including, but not limited to, your credit card information. You agree to take responsibility for actions taken by an individual with whom you have shared or authorized access to your account.

Transfer of data

Your personal information may be transferred and maintained on computers located outside of your state, province, country, or other jurisdiction where the data protection laws may differ. If you are located outside of the United States and choose to provide information to us, note that we transfer the data, including, but not limited to, personal information, to the United States and process it there. Your use of the Website and submission of such information represents your consent to our Terms of Use, Privacy Policy, and transfer of personal information.

Children under the age of 16

Our Website is not intended for children under the age of 16. No one under the age of 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use the Website, provide any information through any of its features, register on the Website, make any purchases through the Website, use any interactive or public comment features on the Website, or provide any information about yourself to us. If you believe we might have any information from or about a child under 16, please contact us at: [email protected].

Changes to the Privacy Policy

We will post any changes that we make to our Privacy Policy on this page. If we make material changes on how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account or through notice on the Website homepage. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active and deliverable email address for you and for periodically visiting our Website, Privacy Policy, and Terms of Use to check for any changes. Changes to the Privacy Policy, and Terms of Use are effective upon posting to the Website.

Questions and Contact Us

All questions or comments about this privacy and our privacy practices should be directed to: [email protected] or (717) 392-7550. You may also contact us online using our Contact Form available at https://www.clarkassociatesinc.biz/contact/.